The truth is I don't normally write reviews unless I'm furiously angry or shockingly happy. This review is the latter. From the minute I walked in the door until I drove away, Jill took care of everything and kept me informed all along the process. Initially, she gave me worst case and best case scenario estimates (within an hour) which was a solid way to set expectations and make sure I wasn't surprised if we ran into the worst case situation. They gave me a ride to get my rental car, quickly fixed my car and made sure it was back to normal. I was shocked at how simple everything was!! Highly recommend Sparkle