| rev:text
| - If I could give a zero star rating I would.
This being my second visit to a Just Brakes branch, I was hoping that I would be able to have my faith restored in your establishments, but with this experience, I am sorry to say that I will be looking elsewhere for my brake needs.
I looked online on Saturday, July 5 to confirm your $99.88 4-Wheel special, which I have used in the past. On this date, it was available. I then called and spoke to Chris at store #0710 to make an appointment for both of my household vehicles.
I arrived today to have both serviced only to be told by Jerry, our Service Manager that the $99.88 special was per wheel, and not for all four anymore. When I asked why the drastic change when it was advertised on the radio, but also found online, why he couldn't honor it. I got no answer on why, but just a continuous repetitive statement of what needed to be fixed and the overall cost to fix it.
When inspecting my vehicle, he had stated that the back rotor was damaged. This a surprise as on my last visit to Just Brakes, not only did I replace all rotors, brakes and shocks, so if it was damaged, I'm unsure on how that would be possible unless it was installed incorrectly, which is a great possibility as I had to take back my car to the Just Brakes located off of Boulder Highway and Russel Rd in Las Vegas 3 times before my problem was fixed. So as you can tell, I wasn't exactly happy in hearing that in only a year and a half later, they needed to be replaced, and this being stated by the same company. This makes me either question your parts, or question your service managers.
When discussing the work needing to be done to both Vehicles, I explained to Jerry that I only had a budget of $300 to fix both cars and asked him what he could do. He completely ignored the fact that I had stated "both cars" and proceeded to tell me what he could do for my husbands truck.
Due to my husband needing brakes on his vehicle, I agreed to having his brakes replaced. This itself costing $300!! I asked Jerry if I could see the itemized billing. He was less that happy to show it to me and when I started asking about the charges, he got frustrated and just blurted out that all I was paying for was labor.
On any itemized charges or invoice, you will see the actual cost of each item, and then the discounts placed to get to your final balance. This not being practiced then in turn makes me wonder if your Service Managers are processing paperwork correctly to ensure proper accounting. Due to the invoice I received, your 1 mechanic that worked on my husband's truck made $250.00 for the one hour he worked on it. I wish I could work for you guys!!! Man that would be great pay!
I will be more than happy to scan and email the invoice to you to see what I am talking about.
I am so upset about the fact that pricing was changed even though it is still advertised on the radio in the Las Vegas Market. I'm upset that the Service Manager Chris that I originally spoke with was not at the location when he specifically told me to ask for him after making my appointment, and I am extremely horrified and upset at how I was treated by Jerry today.
I will never EVER come into another branch of Just Brakes, and I will be sure to post my experiences everywhere I can in reviews and social media.
You as a company should make things right, not only by training your staff on to properly process an invoice, but to be able to handle a customer's questions without getting "huffy" at the questions they are asking when they are on a budget and pricing is changed as soon as they walk through the door.
Just Brakes has been more than "Just Disappointing......."
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