let me start by saying im a regular and enjoy the food there and don't mind waiting. I get it they can be rammed at peak times, i work in a service industry as well. I call in my order and wait till i notice my number hasn't been called and walks after me are leaving before me. So i asked the only asian guy working there were my order is he grabs a bag that someone else didn't pickup and give me a cold soggy Shawarma that threw out. NO APOLOGIES given just handed me my food and left. I enjoyed this place despite the lack of cleanliness and run down look but this was the final straw. If u don't value my continued business i will take it elsewhere. I WOULD HIGHLY NOT RECOMMEND THIS DUMP !!!