I was tasked with getting cupcakes for a friend's birthday party. I looked at reviews and searched for various places online. Being new to the area. I wasn't sure where to start and it can get overwhelming with many options in the area. I queried several places and while some responded quickly, others responded within 24 hrs and some did not respond at all. SAS was one that did not respond.
Some businesses are so big they don't have the courtesy to respond to the little people and I am classing this one in that category. So, the review is for lack of service. Even if you are busy, booked or cannot accommodate a request you can at least say so. That is what reputable companies who care about their customers do.