After my previous experience here, the manager reached out to me to apologize for the terrible service my boyfriend and I experienced. She listened to our story, was extremely kind and understanding, and invited us back out. I was hesitant, but am glad we returned. I'm not sure if the drunk server we first witnessed is still employed here, but we haven't seen her, and the service has definitely improved. We've been back a few times now since then, and the service has always been attentive, and of course the food amazing. I don't know if they had just one bad egg working that day, But glad SouthSide is back up to par! Love coming here late night after work for some incredible food.