Poor planning. I called and made the appointment, and then while I was driving to the appointment the receptionist called and said my stylist had the flu (I completely understand people get sick). This was going to be my first time at the salon, and they had no way of working me in to their schedule that day at all- that I had taken off of work for the appointment. If someone is sick that is okay, but you should be able to call them before they are on their way to the appointment and/or give another option of a different opening that day.