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  • I imagine one of the top 3 most important things for a hotel is to ensure when a customer makes an online reservation that the reservation is fulfilled accurately. My college buddies and I made a reservation at The Talking Stick 6 months ago for a suite and adjoining room. We only get together like this every 5 years or so being that we are all married with kids. Instead of getting creative and finding a way to deliver our reservation as we expected we got the "we are sorry, we made the mistake." Talking Stick, you are right you did make the mistake so fix it. Maybe ask the people in our adjoining room to move and incent them with the room credit you offered us. Went from totally excited to stay at the Talking Stick to totally deflated. It's hard to recommend a hotel that can't even get a reservation right. Totally disappointed.
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