The beer is great. The food is decent. I hear often how poor the service is particularly at the Whitney way location (I frequent the downtown location) - but my first experience goes as follows:
We show up at 8 on a Friday with a large group following a funeral. Tons of tables available outside so we ask to sit down and they tell us that section is closed. Then they do us a "favor" and let us sit down. The wait staff refused to serve us so we had to go up to the bar. Then it rained so we went inside and they again said all the empty tables were not available. They again did us a favor and let us sit down. Again they all refused to serve us with a waiter. I would say the service is the worst in town in my experience. When your income is dependent on customers and hundreds of dollars sit down and you refuse to accommodate you have to think the leadership at the organization needs to be evaluated. Too bad, the beer is fabulous.