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  • I was incredibly disappointed with Martinizing. The story ends with my wife calling me in hysterical tears because of how the owner treated her. My wife had a garment that was damaged by their machines. When she tried to talk to the owner about the black fibers that got into her white blouse, she was berated by the owner. He said it was so typical of "women" to complain about this. Three other employees acknowledged the black fibers in her blouse, yet he continued to deny it. She asked to be reimbursed for the blouse. He refused. My wife is the kindest person in the world, and it was outrageous how she was treated. But then it got worse. I had picked up my order earlier that day, before this had happened. A couple days later, when I unwrapped my dry cleaning, I found that one of my Kenneth Cole shirts were missing, and I has someone's else's, much larger shirt. I brought the shirt back. They wanted me to give the wrong shirt back, but had no solution to my missing shirt. Between the two of us, we had over $100 in missing and ruined clothing and were given a $25 credit. A credit? How is that acceptable? I would never go back there. It's not worth all of the hassle to take it to small claim court, but this is this worst experience of customer service I have seen in my life. Why is it so hard for some people to do the right thing?
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