We checked out Infusionsoft for our brick and mortar business. The kickstart trainer couldn't hit a meeting and never followed up. We reached out but couldn't get resolution. So we asked to cancel (since three months in - we still didn't know how to use the product). Todd Shumway reached out and advised we were in a contract and he would cancel but I would be stuck with a $2K cancellation fee. Because they couldn't train us? Yikes! Bad response to customer service issues. Terribly complex product that does not work well for our industry. Constant emails from Deiss about signing up for multiple other companies. Really -- bad bad bad idea. This probably works well for coaches and other companies that are not brick and mortar - and need a way to keep in touch with their clients. We have an SMS system already in place and there was no way to make this automated to connect the two systems. IN order to make INfusion soft work, we would have to double up our efforts which there was no way to know that or understand that until you sign up. It's really -- a poor customer service experience and a poor way to do business. We do not recommend the company or their practices.