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| - I've been living here for about two years. Let me tell you my experience (not all items are negative):
1) I would estimate every few weeks you can expect the water to be either entirely shut off or not to have hot water. You should expect this with little or no notification. Since the construction has been over it has been better, but it still happens about every month. Since I've never had my utilities shut off before (two years at another location) this is a big negative.
2) There building numbering system duplicates apartment numbers with one set being at 1440 and the other at 1500. So you should expect people to show up at your place in accordance with your alter-apartment-ego's lifestyle.
3) As far as packages go - expect delays. The 'system' involves employee's writing your apartment number in large letters on the package and shelving it in accordingly. That being said, I've had two packages misshelved because the wrong apartment number was written on it. I've had another package lost entirely. One other package I'm unsure exactly what happened, but I had to call the post office to come and retrieve it for me. Needless to say, the staff is sympathetic but generally unwilling to take the effort to sort through all the packages that help you. Do not expect notifications that they've received a package for you. When possible, have your packages shipped to a PO Box or local UPS/FedEx store.
4) Online payment involves a convenience fee. I'm not sure why this is the norm across apartments, but I dislike it - why charge a fee that saves on labor associated with processing paper checks? Because it costs money to keep that aspect of service open and not everyone uses it? I hardly/don't use the grills, pools, clubhouse, nor gym; but I'm pretty sure I'm paying to keep them operation. Itemizing 'conveniences' is decidedly inconvenient. Also, you should expect the website to be down or non-functional during pay periods - so just pay by check.
5) Maintenance. A little slow to fix problems that aren't emergencies, but otherwise alright. Ground crews come around to pick up trash from neighbors who don't pick up after their dogs but aren't as thorough as you'd like to be.
6) General Paperwork and Notifications. Expect delays and errors. I had a standing balance on my account for months that was the result of an error on their end.
7) Events. They throw events from time to time. I don't go, but they sound interesting.
8) Neighbors. They are generally college-age and young professionals. Reasonably quiet. Occasional party noise.
9) Solicitors. They come. They leave things on your door or try to get you to buy magazines by pretending to be an interesting person.
10) Pools are clean, nicely maintained, and are made in interesting shapes. The grills and fitness center are also nice.
11) Internet connection. This was almost non-existent when I moved in. One outlet did not even provide a connection. The other was incredibly slow and required a new line to be run out.
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