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| - They are the absolute worst car dealership I have ever been too. I purchased a 2011 g25 infinity. I was given a 250 mi or 5 days to return the car. My husband checked the mileage and asked them to fix that in their paperwork. They DIDNT fix this.As I was signing the paperwork, it was not explained to me very well. This was the very first car I bought all on my own. so I didn't know the process very well. Chuck gave a short description of each paper, so I trusted every word he said and signed. the second my pen picked up off the paper, i felt it was snatched from my hands and put in the copy pile..
I went home and reviewed all the paperwork. I noticed all the paperwork said g35, and that it "had" a sunroof, heated seats, Bluetooth, etc.
it had none of these. So I went back 2 days later asking them to fix this information. They said they couldn't. (Update: it would take 15 min to correct) and chuck continuously kept taking over me and never let me finish my sentence . So I simple left not very satisfied with the answer. over the next 3 days I decided it's just not the car I wanted... So I tried to return the car and they tried telling me I DROVE 400 MILES! I was very nice, I told them that's not possible. And he walked away from me, very rude. So i has a gut feeling and decided to record everything. I asked when the last mileage was recorded and he said 14 DAYS before I bought the car and said "sorry you are stuck with it bc Iyou signed the paperwork." Now I'm infuriated and made a scene so all their customers knew what was going on. I took pictures of the car, mileage and condition.... then took a pic to show it was on their lot, and then A larger man, around 45 years old, sat on the counter arguing with me when I handed the keys in. He was making talking hand gestures mocking me. I said they are doing nothing but sitting around with their thumbs up theirs butts(btw there were about 20 employees watching me argue with this man including the manager) and finally AFTER I threatened a layer and to sue , they told me "Hush Hush" and gave me my deposits back. Idc what has happened. How are you going to argue as a grown man with a 20 year old girl, who is a CUSTOMER! Customer is ALWAYS right. Almost 3 weeks later and they STILL have it, Lesson learned.
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