I was super skeptical based on the reviews, but I actually had a good experience. Booked my seat less than 24 hours beforehand, and was instructed not to bring a backpack or luggage. Got on the 8:30am bus (on time) from a Mississauga stop, and saw two girls carrying small duffel bags get onto the bus. Then they were allowed to just pay $20 without staying at the hotel -- what? Bus was a deluxe coach bus with wifi, although the wifi was locked on the way back. Safe driver, pleasant staff. Just kind of miffed about the weird policies concerning bags.