We purchased our system from Integrity around 4 years ago. Since then, we have had 3 things break. Each time, we found out our warranty didn't exactly cover everything like we were told. First time something broke, they didn't even have a part. Imagine having to wait for over a week during summer while they try to get the part in. Second time we find out the part that broke not only wasn't covered by warranty, but was also not even a Trane part. Now our console has gone out completely. Not sure if I would ever buy from Integrity or Trane again. I am not sure that all of the technicians actually work for Integrity.