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  • Comfortable and familiar doesn't have to mean ordinary. Applebee's has become a U.S. restaurant staple: serving up classic yet inventive American fare. A stop into this 'neighborhood' grill and bar finds one in an informal, comfortably-lit atmosphere -- enough TVs to keep up with the game, but not so many that it looks like the Best Buy sales floor. We stopped into this location for some of what most folks have likely come to expect from Applebee's: a slightly above-average quality, down-to-earth meal at a reasonable price. To my amazement, not only was I served one of the best meals in months, but the service rivaled that of four-star steakhouses. Things started pretty average. We got drinks, ordered food, waited for said food, etc. Upon the food' arrival, I found that my one of my Applebee's favorites -- the Bourbon St. steak -- was very much undercooked and coated in a sauce very foreign to me (and the menu). Not ten seconds after Grant, our server, saw this did he insist on the kitchen remaking it, rather than simply bringing it up to my desired temperature. Both he and Matt, an attentive and polite manager, offered me complimentary soup, salad, or something else to snack on (though I politely declined, as I knew the size of the meal in my immediate future). My replacement Bourbon St. sirloin arrived sooner than expected, cooked precisely to order. A steaming, well-seasoned 9oz sirloin served sizzling on a skillet with sautéed onions and mushrooms. In place of the standard redskins, I substituted the garlic mashed potatoes -- a steaming hot and irrefutably fresh choice. Again -- this was probably the best meal *and service* I've had in months. Not only have I paid much more for far worse food, I've endured mediocre service in the process. While not all meals can be perfect all the time, I'm glad I gave this place the opportunity to correct it. Bottom line: while I'm not terribly fond of chains, they can still surprise you once in a while, reinforcing the fact that I shouldn't necessarily hold their incorporated status against them.
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