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| - So I just got back from returning wrestling shoes to this location and I couldn't believe the way I was treated, like a criminal trying to hock stolen goods. I first called the store on S. Eastern making sure they had wrestling shoes in both 10 and 10.5 because I was unsure of my size, they told me they did, and only after I got there the kid tells me he misunderstood and did NOT have the larger size so I drove 30 mins for nothing. The manager then called the store on Durango and the 215 which is literally 45 minutes away from the Eastern store and they put the shoes on hold. I went and picked them up and bought them. I went to my jiu jitsu school and they informed me we are unable to wear wrestling shoes so I finally got in today to return them and went in to the Warm Springs and Durango location. I was well within the return time and they were unused, in the box, and with a receipt showing I paid for them with a debit card in my name. This eliminates any need to question the validity of this return and yet the manager (Marc) looked the shoes over like 5 times, giving me a dirty look the whole time, repeatedly asking me why I wanted to return them even though I explained I did not need them, and finally he asks for my id, which he snatches out of my hand and then drops on the counter, doesn't apologize, and then puts in back on the counter again without even looking at me and begrudgingly has the girl do the return. Am I missing something? I had them in the box still, with the 2 extra pairs of laces that comes with them, and I had a receipt with MY NAME and MY CARD on it and I was still treated so rudely. Why? This is fact though, I will NEVER use any Big 5 Sporting Goods store in town or otherwise and I am going to be sure to tell everyone in my jiu jitsu camp and anyone else I know about my experiences, that's right, plural, and how badly, rudely, and all around unacceptable I was treated from beginning to end. They wasted my time and my money and were rude to me to add to it. Terrible customer service all the way around the board.
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