| rev:text
| - I see others have had experiences with this company that were not the greatest and I would add my name to that list. I found them on Craigslist so my expectations were not high; but what I needed was a quick and dirty transfer of some times from one place to another and I figured any idiot could do it. The items requiring moving were a bureau, an armchair, a couple of other pieces of furniture, and several boxes.
I requested a truck and two movers and they gave me a price with a 2-hour minimum. If figured 2 hours would be more than sufficient to move the items from approximately 39th Ave and Northern to 7th Street and Thomas. They also said there would be a trip charge equal to 1 hour of their per-hour fee, and a gas charge. They asked me to send the information via text message and I did so, also indicating that we would be paying cash. While on the phone, the man I was speaking to said on two separate occasions, "everything is based on time" which actually sort of caught my radar and I was concerned that they would do whatever they could to make the time pass faster than the work was getting done. Since a friend was going to be at the pick-up point, I asked him to write down the time that they arrived.
At some point after they arrived, I got a call from my friend informing me that there would be an additional fee (again equivalent the 1 times the hourly charge) because the items needed to be moved up a flight of stairs at delivery. At this, I started becoming concerned that I was being nickle-and-dimed to death and that they were initiating this conversation to elongate the duration of their services, thus resulting in increased charges. I told them to quit horsing around and get the stuff moved.
My friend escorted them in his personal vehicle during their drive here. According to him, they drove extremely slowly. I suggested that maybe they were trying to prevent things from getting broken, seeing as how other reviews suggested how poorly they pack a truck, or, again, maybe they were trying to drag out the time it took so as to increase the fees.
When they arrived, I was informed (as other reviews have stated) that they would not unload the truck until they had been paid, and actually I think this makes a great deal of sense. One of the movers started reviewing the charges with me and kept talking about the time charges and then talking about the additional charges and then switching back to the time charges, back and forth, back and forth, that another person might become confused or give up and just pay them what they asked. I'm not that person. So I sat back and said, okay, let's make sure we agree on the time charges. 2 hours at your hourly rate equals the total, is that correct? yes. Okay, good, so then the other charges are for the trip and the fuel charge and the going upstairs charge, correct? Yes. Okay, what is the fuel charge? 30%. 30% of what? All the other combined charges. (In my opinion, this is a great way for them to line their pockets but is in no way fair or representative of the actual charge for fuel since they weren't using any when they walked up the stairs and is somewhat redundant with a trip fee.)
So the first guy got frustrated by my trying to make sense of the charges and so the other guy stepped in and said he was the supervisor and what seemed to be the problem, so I reviewed all the charges with him and he agreed on the total I came up with which was about 20% lower than what they claimed the charges were supposed to be. So I paid them and they brought everything upstairs.
So, I rated them more than a 1 because they arrived on time (a few minutes early, actually), completed the work within the 2 hours I had figured it would take, and nothing was damaged. I rated them as low as I did because of the financial stuff....not all charges divulged when I placed my order, nickle-and-diming me with the stairs surcharge, their cockamamie way of calculating the fuel surcharge, and their inability to present a correct invoice without me doing the calculations for them.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)