Came thru drive thru. Told the girl 3 times I wanted gravy. Even at the window I said are you sure it's in the bag? Oh yes she said. Well, no gravy in the bag as I drive away. I had to pull around and park, go inside and there it was on the counter. She saw me and said oops! No apology. I spent 32.00 there that night. This place just can't get it right. Must be poor managment. Food is good. Service is the worst.