Ate here last night mostly because I got a restaurant.com certificate. All would have been well and I probably would have looked past a little grundginess and given them 4stars just to be a nice guy. However there was a 16% surcharge added over and above the gratuity.
First, don't add a gratuity to my bill. I rarely give less than 20% because I was a waiter in college and I know how difficult it can be. So this waitress screwed herself over. Then there was this surcharge probably because I was using a gift certificate. The food was good, choices were plentiful and varied, but the surcharge has left a bad taste in my mouth.