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  • I purchased my wedding dress in August from Strut. I was told by the associate that my dress would come in January, which didn't leave us much time for alterations so I decided to order the dress two sizes smaller than my size at the time because I was losing weight. She took my measurements, we signed a contract for the size agreed on and paid for the dress. I was told it was possible my dress may come in early and that I would be contacted as soon as it did come in. In November I called to inquire the status of the dress. I left a msg and received a call back a few days later. I was told my dress had come in two weeks prior to my phone call. I was so excited I overlooked the fact that no one called to inform me of this. I scheduled a fitting for the following Saturday. I brought my mother with me to the fitting. As soon as I put the dress on I knew something was wrong, the dress was huge! The associate that assisted in the fitting was not the associate that originally sold me the dress. The hanger showed the dress that came in was 4 sizes larger than the size of the dress that we signed a contract for and ordered. The associate pulled my order and admitted they were at fault and ordered the wrong size. I asked her my options. Seeing as my wedding is in February I knew I had little options. She called the owner Ann and they offered to reimburse me $100 for alterations. I am no seamstress so I was not comfortable accepting this without getting a quote for alterations first. I ended up having to pay the balance to take the dress outside the shop to get a quote because they do not have an in house seamstress. I was quoted $650 for alterations!!! I ended up utilizing my connections and had my boss' mom who owns an alterations shop who cut me a huge deal and achieved all the alterations for $350 which is still quite a bit more than the $100 Strut offered to me for their mistake. I would not recommend Strut to anyone for anything, especially for something as precious and important as your wedding dress! They are incompetent and completely unapologetic for their mistake. I was involved in several calls back and forth with them regarding their mistake and not once did the shop owner Ann reach out to call me or apologize or offer anything to resolve this huge error.
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