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  • I rented from this company under the name "Economy Rent a Car" via Expedia, but it turns out the company operates under multiple names. The sign on the building says Transcanada Car Rental and they're located at 6465 Airport Rd. Garbage. Horrible experience that will frustrate you. 1) Absurd customer service. Unfriendly, terse, and apathetic employees. I've rented twice now (inadvertently, since they operate under multiple business names - Transcanada, EZ car rental, Economy Rent a car, Nu Car rental,..) and the staff are quite difficult to work with. 2) Questionable cars. I got a 2013 Ford Focus that had brakes that made constant loud squealing/grinding sounds. The horn also didn't work. I called the office and they told me to come back the next day at 9:30am to swap the car.. and when I did go the next day they told me they had no cars available to swap. WTF? (see point 1 also) 3) Hidden costs. I reserved the car off Expedia at a stated rate of $28/day. This rental company tacks on a hidden mandatory insurance fee, that with all other fees and taxes brought the actual rental cost to $66/day. WTF? Stay away. The Airport Rd. location is inconvenient also as you need to take a train then a shuttle to get there. I did some searching afterwards and turns out this place has 100% 1-star reviews. Ugh. Shoulda known.. how can a place like this stay in biz? Stay away and stay happy.
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