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  • I visit Jacksons regularly, and I'm writing this review so that buyers beware. First off, let me state that I love their car wash. The options are great, the quality of the washes are good, the people working the wash are friendly and qualified and helpful. However, they also have a glass company affiliated with them. Today is my second experience with them and likely should have learned from my first. I had a small, pinhead size crack in my glass. The glass associate found me, and asked my insurance. We decided a repair was in order... Which took about 10 extra minutes... They ran my car through the car wash and on the other side after it was cleaned vacuumed and ready to go my windshield now has a 2 foot wide crack that I can't see through... Instead of the pinhead sized crack that was there before. Clearly unacceptable... The sales associate apologized but offered nothing in return. I called the main office... And they promised to get back to me in two days... I'll update this review and let you know what happens and whether they're going to repair my windshield and return it back to physical and working condition... In the meantime... I remain totally dissatisfied and would recommend that you never get your glass repaired at Jackson's.
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