Viva's has always been our favorite neighborhood restaurant. We've recommended it to friends and taken visitors. Unfortunately on our last few visits the service has been terrible. Tonight we sat at the bar area and our bartender asked us what we wanted without offering us menus. He eventually offered up the happy hour menu, but when we said we wanted to order off the regular menu he just stared blankly at us. My girlfriend had to order from memory and I asked him to go get a menu. I very clearly ordered a shrimp entree and pointed to it on the menu. Both of our entrees came with soup but it didn't get served and we had to ask for it. Then when the entrees arrived, mine was wrong. It was beef and not shrimp. No apologies from the bartender. And while offering to refill beers for the couple next to us, no one asked my girlfriend if she wanted another beer. Overall, this is extremely disappointing. I work in the service industry and rarely ever complain because mistakes happen, but this is becoming a common experience at Viva's. We won't be back any time soon.