EVERYONE working front desk needs training...desperately.
They're slow, they're confused, they're ALWAYS asking eachother what to do. They forget about receipts?? They have no idea how to prioritize...they'll take a phone call for minutes WHILE they're supposed to be helping you..?? Whyy?? There are FOOOUUUR other people up front that can answer the phone.
Other downsides, they don't do over the phone payments or ship to your house. Sucks having to come back in for things they could have finished Day One!
On the bright side..
Dr. Diep is awesome! I've been coming to this location since I was a kid. He's funny and ridiculously nice and makes sure you're taken care of.
..too bad I always get whichever optometrist is in the office the day of my appointment instead of Diep