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  • Went in to get a snack before a movie. Were not acknowledged by staff, but hey, it was after 9. Ordered a cheddar sandwich. Cashier took her time cashing us out and seemed kind of out of it. She finished the cash transaction, then wiped down the counter and finished what looked like cleaning the frig and area, between chatting to the other staff person. Perhaps they were bored, since the two other customers looked like they'd been there a while. The other staff person bussed tables and washed a few dishes. It was five minutes after our order that they started to make the sandwich and when we saw what it was, we wished we hadn't bothered. A large dinner roll, mild cheddar (like No Frills quality, not that I dislike No Frills but for a $7 sandwich you'd think maybe medium cheddar?) and some sun-dried tomatoes out of a cold jar. No mayo, no spice, lettuce, nothing. She very, very, slowly and methodically used a fork to get them out of the jar a strand at a time. We waited for the panini grill to heat and for her to flip the sandwich a few times so the bread got nice and tough. The staff had a warm and animated chat with each other; I was happy for them. Took 14 minutes to get a grilled cheese sandwich, and it was almost inedible. Ate a few bites of the middle, which was cold so the cheese wasn't melted at all, couldn't eat the dry bread and oily tomatoes. Should have just eaten the popcorn at the Revue. The coffee was old btw, and a bit sour. Maybe serves me right for not ordering a specialty and getting something fresh. Generally off-putting service, quality, and value. I've been told the gelato is good, so maybe I'll try that if I return. (After all, what can they do to gelato that they don't make on site?) I probably won't bother when there are so many better places on the Roncy strip. (Next time Alternative Grounds? Lit? Any suggestions?)
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