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| - I agree with David M and Ada G. regarding the service in the bar. If you go here, do not dine in the bar. The hostess might tell you its full service at the bar but the service at the bar is noticeably lacking. If you have a choice between waiting for a table and eating at the bar, eat at the table. We were rushed, not all of our food was packed to go, water not refilled without asking (and waiter never apologized for failing to refill drinks), steak knives were not brought with the food, bread was not brought out without asking, had to ask for refill on wine (since when has a waiter not asked for refill on alcoholic drinks)...all of the usual amenities that are provided at table service was severely lacking at the bar. The other aspect that annoyed me was that I asked for fried onion strings or straws on my steak and asked if they could prepare it. The server immediately got defensive and acted as if I was asking foie gras on the side. Instead of simply responding with "It shouldn't be a problem, I'll see what we can do" His response was remniscient of a server at Applebees "Well since we don't offer that item on the menu, I just don't know if they can make that" Seriously, was I dining at Black Angus? It's called common sense, I can understand that response if I was asking for something other than fried onion strings. Very amateur to say the least!
The food itself is amazing at this location. They reall cook steaks well and if you order a medium, it comes perfectly cooked with mostly pink inside and just a little charred on the outside. It's one of the few places that really understand what a medium steak is and they don't overcook it like most places. I like their steaks better than many more well known places including Donovans and Ruth Chris. The service needs to improve even at the tables. You don't receive that royal treatment like you do at other upscale steak restaurants including Ruth Chris, Donovan's etc. I can understand that type of service if I'm dining at Outback Steakhouse but we just spent $167 for two and were formally and professionally dressed yet we were rushed as if we were eating at Chipotle during lunch rush hour.
The service needs to improve especially for a fine dining establishment. The basics like refilling drinks, smiling, addressing people as sir/mam, apologizing if items are forgotten are basic elements of good service at a fine dining restaurant yet it was lacking here. If you want an example of great service, go to Durants
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