I wish I could call this a top-tier, but I don't think it quite hits the mark. Here's why. Although, the staff are very helpful, the hotel seems eco-friendly, parking is free, and the continental breakfast is really good (which totally saves this rating)...it's an old hotel with a cosmetic facelift but it isn't top tier.
In the first room we had, the towel hooks and the toilet paper holder were barely attached and looked like they're about to fall off. The shower had updated shower heads but the floor of the shower looks like it needs to be replaced or really thoroughly cleaned with heavy duty cleaner.
The pullout sofabed mattress looked dirty and dingy. We had to call housekeeping to get sheets, blanket which had no more down fill left, & lumpy pillow for the pullout because it wasn't already in the room.
The suites had one paper thin door so you can hear EVERYTHING the couple next door is doing in bed and you can smell ALL the drugs they're doing in the room. I could even hear the guy peeing in the bathroom and then flushing. You might get second hand exposure just by sitting in your room if the people next door decide to do a bunch of drugs. The night hotel management was nice enough to move us once we couldn't handle the odor that was coming into our suite.
The friendly staff and the great breakfast spread is what totally saved this review.