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| - Had I known about the Bellagio special up the street that made their rooms almost the same cost as the rooms in this crappy hotel, I never would have stayed here. In fact I bet the only reason our conference was at this hotel was because they probably gave our society some amazing deal on conference space rental probably because they had no other business otherwise.
Why do you ask? Well let me tell you. First, the WHOLE hotel smells like smoke. I know it is legal in Vegas blah blah blah, but this hotel reeked. AND to top it off, our no-smoking room smelled so much like cigarettes it made me and my roommate have a headache and made all of our clothes instantly smell like it too!
You ask, well you should have called to have your room switched? WELL I DID. And I had to be transferred 4 times before I could talk to a manager who then maybe believed me that my room smelled like smoke. I AM THE CUSTOMER! And when it comes to second hand smoke you and your hotel should really try a little harder to please your guests. So they had to send up an inspector to ENSURE that the room actually smelled like smoke, because they still didn't believe me since I was in the non-smoking tower, and they claimed there was no way it could smell that way.
Guess what, the inspector walked in and said, wow it really does smell like smoke in here. And we FINALLY got transferred about an hour later! This is just unacceptable treatment. And the hotel didn't say sorry, didn't comp us or anything.
Know what else was bad? Well their key cards for the doors were constantly not working, the hair dryer only worked in 2 second intervals and then would need over 10 minutes of rest before it could be turned on again, the wifi is slow and pricey, the drink girls were how do i say this nicely totally not vegas material, the decor just made me feel run down just looking at it, the food in this hotel is not good, and last but not least? Well, this hotel is so unpopular (maybe the scary clown across the street at circus circus scares some away), that you cannot get a cab here to save your life. I waited 20 minutes until a cab was bold enough to drive down the cab lane. And when I got in and said I was going to the Bellagio, my driver asked, oh is that where you are staying? This hotel isn't very good. At that moment I knew that I was officially jealous of everyone I knew in the Bellagio, and that I would never stay at this hotel ever again.
Oh ya, and with our room with two queen beds, they charged us $20 extra a night for a third guest! When two people could sleep in one of those beds!!! Grrrrrr
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