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  • Went to a show here last night and I must admit that my friends and I were not happy at all. For a place that does so many events each year you'd think they'd have certain processes down, but they managed to be disorganized as if it were their first event. To start my two friends and I went down early to wait in line and get good spots. A door was open, security next to it, and ropes to show where the line forms. People gather there and the line grows huge over the hour. Security says nothing to the people standing there until a girl walks by and lets everyone waiting know that we're all in the wrong line. Maybe 5 people stayed that were in the correct area but everyone moved including the people that were first in line. I'm sure they were livid to sit there talking to security thinking they were first. After everyone moves and we wait again. As we approached the front they then tell us again, wrong line. There's a 21 and older line on the opposite side. Completely back in the direction we came from. Gets better, while waiting again they tell us there's another line. Now it's girls one side and guys the other. Suddenly my friends I was with, we are split up as one line moves faster than the other. This isn't good because I have all the tickets on my phone. How do I get my friends in when I have the tickets? I wait until I'm up front and ask the guy checking IDs if he needs me to step aside until my party catches up so they can get all our tickets at once but he says no, wait inside. I head to the next guy scanning tickets and inform him of the same situation. I bought the tickets and my friends and I are split up. How do I get them in? He responds he'll need me and my female friend to wait to the side inside and he'll scan ALL the tickets. Then changes it to he'll scan two, I requested he do the top two but he scans the bottom two. Now there's more confusion because I asked him to scan the top two, he tells me that's what he did. But my friend and I both clearly witness something different. I email my friend all the tickets and tell him what happened so he can try to get one of the tickets scanned. His phone doesn't work to open the tickets so I try to approach the lady scanning tickets and I tell her I have his ticket on my phone. As I'm holding out my phone near her she turns and elbows me hard in the rib and shoves me away while she mumbles something at me and looks annoyed with me. I stood there in shock that I had just been assaulted by a ticket check in worker. My friends both inside waiting behind me and in front of me waiting for me to give the tickets were all in shock. Eventually my friends phone started working and he was able to pull up the tickets. Once everyone was together inside the first comment from everyone was how stunned they were she elbow checked me in my rib, and shoved me. I have to say I've worked in customer service in some form since 16. I've never laid a finger on anyone. She wasn't even a bouncer. Her job was literally to scan tickets which I had everyone's tickets. Why refuse to take them from me? If so then why not simply tell me I'll have to wait in another area. But NEVER put your hands on someone. She almost completely ruined my night by assaulting me. It's all that was on my min the first hour of the show and even the whole time I went home.
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