Originally I had gone to the store in Franklin TN which is near me, but most of my bridal party is in NC. After having issues with the staff in the Pineville location when my sister was getting her dress, my future sister in law went to Northlake. Cecelia, the asst manager, realized something was messed up with my order (thanks Pineville) and called me immediately to fix it. While I wasn't there, she went above and beyond to make sure my Davids experience was a positive one.