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  • *not a food review* this about the service we receive there. I lived in maple heights for 25 years and All I ever heard about when it came to Bakery's was Baraona's. Is the food good? Yes. The food there is very good. My problem is the customer service. I have read reviews where people say "they are so friendly and nice". When? I have been there a dozen times in the last 5 years and all I ever get is attitude from the little girls behind the counter. I ask for cookies in the case and they huff and puff at me like I asked them to donate blood. Today was the final straw. My wife called them Thursday April 12th and ordered a cake for a birthday. We arrived today April 14th to pick it up and not only did they not have a cake ready, the older man behind the counter had the balls to ask if we really called. As if we are making the whole thing up in our heads. This is the most overrated bakery I have ever seen. I live in Willoughby now and drive past 3 bakers just as good if not better but after today I'm glad to save the gas and just hit a bakery near me.
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