Shady, shady business.
Called to get a short taxi ride downtown (1:49pm). Was told the wait would be 5-20 minutes. Fine. They ask if they can use the same number to contact me when cab arrives. Sure.
25 minutes later I receive a call with an automated message (2:14pm) saying "your taxi is waiting outside." I rush down the elevator of the building, but no taxi is there.
I call again (2:17pm). Dispatcher tells me that "they tried to call you twice but couldn't get through and left." I explained that I had just received *one* call three minutes before I arrived downstairs, which I answered.
Me: When else did they supposedly call?
Dispatcher doesn't know, but he is sure they tried to call me.
Me: is there something wrong with your phone system perhaps?
Dispatcher: Nope.
Me: Can I get another taxi then?
Dispatcher: Ok.
Me: How long will it take?
Dispatcher: 20 minutes or so
Me: No thanks [click].