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| - Where do I start? DON'T GO HERE, USE ANOTHER LOCATION!
1. I knew that I needed to get my blood drawn before 10:00, but the earliest appointments this location offers start at 10:00 (even though they open at 7:00 and start drawing blood at 8:00). I showed up at 9:30 hoping to get in under the deadline, and mentioned it to the receptionist when I got there. She instructed me to "go ahead and have a seat, and we'll get to you shortly." At 10:20 (remember, appointment was at 10:00), the receptionist called me up to the counter to tell me that the one test that I needed to have done before 10:00 couldn't be done, because it was too late, but that they would do the rest of the tests today, and I would have to come back at 8:00 the next morning to do the other test. I asked if I could get an appointment for that, and she told me that they don't start the appointments until 10:00, but that she would make a note that I would not have to wait in line.
2. At 10:35, I was called back by a nice phlebotomist. She shuffled around through the paperwork and pulled out 8 vials for the draw, and I joked that after taking that much blood, they would owe me a cookie and some orange juice. she said "oh, we don't allow food back here." Ok, she was nice, but had no sense of humor... no problem. I have blood drawn quarterly, usually at a different location, and I know which vein in my arm is the pipeline. I pointed it out to her, but she wasn't sure it would work. I told her that it was the one that I use when donating blood during blood drives, so she agreed to use it. When she went to put in the needle, she missed by a solid 3mm. I was surprised that she put the needle in where she did, because the vein was clearly visible next to where she put the needle. When nothing cane through the tube, she pulled the needle half-way out, pointed it towards the vein, got a little blood, pulled it half-way out again, pointed it more towards the vein, and tried again... she got some, but it was slow. She explained the slow flow by saying "this is a small needle, so it's going to be slower than usual." During the first 3 vials, she kept repositioning the needle within my arm, trying to get more blood flow. Eventually, all her repositioning made the blood flow stop, and we still had 3 vials to go. She kept blaming the needle size (which I KNOW was not true, because it's identical to the size of needle every other blood test at Sonora Quest has been), and kept moving the needle around in my arm, sliding it out partially and back in trying to find more blood. I finally asked her if she wanted to use the other arm, and she said "no, you just have slow blood flow through these tiny needles." Eventually, we was able to stab enough holes in the side of my vein to fill the vials, but it took over 15 minutes to do it.
3. The next morning, I showed up at 7:55 for my remaining blood test. To my horror, I got the same tech. I joked with her that I brought more blood this time, so I hoped the vial would fill faster. She had a blank look, and didn't remember me, but that's fine, because I'm sure she performed bad draws on dozens of people per day, so it was probably hard to remember them all. But, I remembered her. So, since she was unable to properly get the vein in my right arm, I pointed her towards my left arm vein that is also great for blood tests. This time, as she was about to miss the vein again, I stopped her and asked her to re-check where she was going to put the needle, because she was not on the vein. She said "oops", moved the needle over the vein, and stabbed. This time, the vial filled right up with a good blood flow. IT WAS THE SAME SIZE NEEDLE AS THE PREVIOUS DAY.
This tech was awful, the service was awful, and I will not go back to this location. I thought they would be more convenient since they are closer to my office, but I'll go back to going out of my way to the usual location I use.
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