if there was a zero - I would enter it. ordered a TV online to be delivered to my house as it is hard for me to pick up a large TV at the store by myself. Product had a defect - dead spot in middle of screen. I called to have it exchanged - explaining I need to have UPS come pick it up and a new one delivered. I got an email saying I had an in-store pickup, which is not what I asked for and won't work for me. When I called customer service back, they told me they could not arrange for it to be delivered to my house, even though it was their mistake! THERE WAS NO WAY FOR THEM TO CORRECT THEIR OWN MISTAKE! So here I sit with no TV
That is not true customer service - what a pile of BS