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  • If I could give this place a 0 I would. I have to say that I was completely disappointed by this place on so many levels. Maybe part of this was due to the fact that I was so much looking forward to its opening only to be completely let down. Anyway, the long and the short of it is that they do some things right here but the burger itself is garbage. It's very much a poor mans (but twice the price) 5-Guys !! At 5-Guys the burger itself as well as the toppings are exactly crafted to your taste. Its a little bit more expensive of course but you get what you pay for. Unfortunately at Hero Burger you pay more than 5-Guys burgers but get much less of the experience. What's nice about this place is that the bread roll is somewhat boutique and you can order gratis extra sides and condiments however, when push comes to shove it has to be said that the burger itself is complete garbage. Lets put it this way, imagine going to the grocery store and finding Bubba Burger in the frozen section in 3 sizes. Well that's basically what you have at this joint. They don't even give you the option of cooking the burger to your taste (rare, medium well done). The chain sells itself on "100% angus burger" but I think 100% leather would be closer to the truth. What's even worse is that you have to request ketchup from behind the counter. If you are half way though your meal and you need more they are too cheap to have a condiment dispenser. You basically have to get back in line and order it. But wait, there's more.......if you want ice in your soda you have to get back in line too. This is the 21st century folks not Eastern Europe. There is hardy any seating in this restaurant but then the place is so bad that I know know why I was able to have a table to my self this evening. The final knock on this place is that the people behind the counter have a very poor grasp of the English language. Toronto is a very multicultural city but I find it annoying when I have repeat myself 3 fold in order to simply place my order. Do not be fooled by the nice shiny exterior and the high prices, stay away from this place like the plague. Its overpriced and not worth it. Trust me when I say you will get a better burger for half the price at McDonalds.
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