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  • Mike from CTR would not honor a Living Social voucher purchased for a CCW class for their establishment. I attempted to book well before the expiration date almost a month from now. I was basically turned away with no consideration or any attempt to ameliorate the situation because their classes are booked (with availability in September however). Basically, I was told to either pay for something which: A. I already paid for or B: just lose my money because I would not get a refund. Instead I got a lecture like I'm some high school kid in "you should have booked earlier like months ago" right when you bought the voucher. Well CTR, you shouldn't have put an expiration of Sept. 1st then! Or you should have put a 'must call in to book 2 months in advance of deadline' in the fine print! Poor execution and poor communication. Excuse me for having things to do and a busy life, how I am suppose to know when it doesn't indicate when I should book by or (since I've never been to CTR) how small of a place they have. What a scam, they probably sold a ton of these vouchers knowingly that they will conduct the smallest classes possible or they just wouldn't be able to accommodate the number they sold (they should have limited it, in other words). A 'normal' establishment with any regard to customer satisfaction would have offered you a refund or booked you for the next available class if you called in before the expiration date of a voucher, giftcard, etc. In other words, offered you something instead of brushing you off! What terrible customer service!! I will be buying my firearms and taking my business elsewhere. On a good note, however, LIVING SOCIAL has great customer service and they were great enough to work with me on this issue.
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