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  • This was the second stop for the Carolinas this week and was in the middle of a circle that was filled with Hotels and restaurants near Concord Mills Mall. I just realized that I never mentioned the internet connectivity on any of the Hampton Inn reviews. Well, unless something bad happens, let just agree that the fancy code they give you on your key cover works just fine and there were no problems. "The Good" - The staff was great, very helpful aside from the screen starer mentioned below, I am not sure she knows that anyone even checked in that day. - The gentlemen that checked me in offered me a water... this little thing is one of the reasons they are at four stars. Its the little things that people remember and they need to know that something as little as that is working... so nice job management. - Decent location to a variety of spots to eat, including chains and non chains. Sadly, a lot of driving did not allow any food explorations this go around. - The room was clean and it was a new set up where you could see the TV from all sitting areas in the room, including the desk. - This room also had a fridge, which was nice. "The Meh" - I do not know if it was the location, or operating procedure, but sometimes when you call to make a reservation you speak to the person, other times, they put you through to the 1-800 line and you make your reservation that way. I was transferred to the 1-800 line when I called and wondered how busy they were. When I was checking in it was kinda dead with about 10 cars in the parking lot. When I approached the desk the first person to make eye contact is usually the one that is going to help you. The gentlemen behind the counter broke first and said good afternoon. so to the right side of the desk I went... The young lady at the desk was involved looking at a computer screen. As I was checking in the phone rang and without blinking she answered the phone and greeted the customer then immediately transferred them to the 1-800 line... there must have been some really important stuff on that screen. "The Bad" - There was no paper in the morning. Yes, I actually read the thing too, I am not just finding random things to file here. It's nice to take a few minutes some time throughout the day and just relax for a few.
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