I called and spoke to Keith a week ago and got an estimate on my washer. When I was ready for the repair he gave me an appointment with his son Chris. He was very helpful and attentive. He was quick and honest about what was wrong and needed to be repaired. I have read other reviews on the company and can not relate to any negative reviews. They were professional and I recommend that you give them a call and judge for yourself. The repair came with a 3 month warranty. Something no one else offered. We were extremely happy and relieved to have our washer up and running again. And for future repairs we will definitely be calling this company.