Took my approximately 5yr old Dell laptop in because it was getting glitchy and slow and it would not download windows 10 even though it has an i5 chip and 500gb hard drive. They diagnosed and said my hard drive was failing. They put in a new 1tb hybrid drive, installed Windows 10, and cloned and downloaded the data from my old hard drive for $350 after deducting the diagnosis fee. After getting home, I noticed all of my videos and most of my music was not on my new hard drive. I went back the next day after work and Robert worked with me right up until closing recovering the videos and music data from my old bad hard drive and setting up my iTunes so that it would work properly! I feel like I have a brand new computer! Great service!