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  • I recommend NOT renting here. I had a move-out walk-through appointment and when I showed up, management met me outside and said they had already done the walk-through. When I asked what they found, they said everything looked great and the apartment was very clean. That was the last I heard from The Monterra staff. Two weeks after I moved out, I randomly decided to log into my account and there is an overdue charge of $200+. I never received a bill or any notification of this charge. I called the managment office and left a message requesting a call back. I got no call back. I called again and left a second message, no call back. I finally went into the office. The person I talked to said he couldn't help me and "before you come at me" let me give you the number for customer care. I called customer care and left a message, no call back. I called again and left another message, no call back. I emailed customer care, no response. Then, I received an email from a debt collection agency notifying me of a "delinquent account." I've worked incredibly hard over the years to achieve an exceptional credit rating, so as you can assume, this is not good for me. I called customer care one more time, and finally somebody answered. She told me the reason nobody returned my messages is my customer care representative left the company, no apology for damaging my credit. Then she told me the charges were for a carpet cleaning and paint and sent me the invoice for the carpet and pictures of "the damage." The pictures are of a seemingly clean carpet, there is no evidence of damage. I can't imagine what damage they could have found. I've never had a pet in the apartment and I've never spilled anything. There are so many options to rent in Austin, do yourself a favor and don't even consider renting from any Alliance Residential properties.
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