Good courteous staff watching the children. Office personnel can vary a it, have had good experiences , as well as a few headaches also. One time they suspended my daughter for missing shots, which wasn't the case. waited until after hours to tell us on friday so we couldn't get it resolved until the next week only to have the doctor tell us they had all the info they needed to confirm that we were up to date. A few other minor hiccups like this, but again, only with the office staff. Clean facility, bsbies learn and have fun while they are there.