Tonight was our first time going to El Pollo Loco at this location and it was by far my worst experience EVER!! I had a coupon for a free Avocado Tostada Salad with a purchase of $10 or more. So i ordered a Shrimp Wrap $6.49, 1 side of Mac and cheese $1.99, and 1 order of chips and guac $1.99 but i was told they ran out of guacamole so instead i got chips and salsa. So before taxes, the total came to $10.47..so i presented the coupon for the free avocado tostada and was told that i couldn't use it because i didn't order an Avocado tostada???? what?? I told him that my order came to more than $10 and he insisted on telling me that i didn't order an Avocado Tostada so i can't use it... so instead of arguing with him, i ordered a Chicken Tostada $5.89. As i was waiting for my food, i wanted to get some cilantro and they were out, they were also all out of the Mild Pico de gallo and medium pico de gallo.. the only thing i could get was the avocado salsa so i got 2 cups of it and i couldn't find any lids.. So me and some other customers were looking for lids and asked the shift manager... so he was getting more lids... but instead of him replenishing the salsa bar with more lids, he was counting to hand out how many lids each of us customers needed.
After the shift manager gave me the lids, i simply asked him when can i use the coupon for the Free Avocado Tostada. He said i had to purchase $10 or more.. i pointed out to him my receipt and he acknowledges that my order came to more than $10. I told the manager that the person that took my order told me i couldn't use the coupon because i didn't purchase an Avocado Tostada. And when the shift manager asked him why he didn't let me use it and he said that it's because i ordered a chicken tostada. And the shift manager simply agreed with him. I pointed out to him AGAIN that the coupon says "with purchase of $10 or more. He looked dazed and confused like he never seen a coupon before. He was about to give me 2 tostada salads. i told him that i only want the 1 avocado salad (chicken fajita).. the manager looked soooo confused and didn't know that he needed to give me a refund until another one of his employee was explaining it to him... (let me remind you that this is the shift manager that was all confused.)... so while i was waiting for my refund for the Chicken Tostada salad that i had to pay for, my food was packed and ready to go. The manager gave me a refund $4.00. (not sure how he came up with that figure) but my refund was suppose to be the price of the Chicken Tostada that i paid for plus tax ( $5.89 plus NV sales tax of 8.15% $6.37 ) At this point i was sooo aggravated and got the hell out of there. So i got home and come to find out that there was no dressing for my Avocado Salad. (WTF?!?!?!?!)