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  • Just got off the phone with customer "care". I was charged $75 for a service call! So my internet stopped working and you are CHARGING me to fix YOUR problem??? They did remove the charge but I had to add an extra $7 a month to receive free service calls. What!?! Furthermore, I can't wait until the day comes where we can pick individual channels and not have to fall for overpriced useless bundles from the cable companies. If you want to be ahead of the game, starting taking notes from Netflix, Hulu, etc and stop penny pinching the customers. To conclude...Be an ethical company with integrity and lower your prices and stop charging people to fix your problems.
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