This review is not about buying a bike or servicing a bike; it's about the customer service attitude on the showroom floor. We had friends were visiting from Italy. They are huge HD fans. I took them to HD of Scottsdale.
When we entered the dealership a woman approached, I intercepted her and explained that our friends were visiting from Italy and were not coming in to buy a bike, just look around and take pictures if it was OK.
From that point on we were treated like royalty: could anyone get us coffee, iced tea, would the toddler like some ice cream or popcorn? Then without any prompting the woman went to her desk and returned with some HD pins, buttons etc to give to our friends souvenirs of their visit. She said we could take pictures of any of the bikes....would we like to sit on some bikes for pictures as well?
Without exaggeration, I can honestly say I haven't been treated so cordially in any store including the times when I was buying something.