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| - We signed up for your services a few months back. After a few weeks of trying to get it to work with our system, it ultimately wasn't a good match. We paid $1,400 to InfusionSoft. In the customer-centered world we live in, I thought it would be a simple refund, since we didn't, and couldn't, end up using InfusionSoft Software for 1 single customer. To my surprise, after a couple months of a wild-goose-chase to try to obtain refund, I've just received the following email from a Mr. Dale Morris: "You and I have already discussed this...We will not be issuing a refund...Please take this as the final answer on the matter." There are 2 problems with this message. 1) It is insensitive, rude, agressive, and screams just plain poor customer service and 2) I have never talked to you, Dale. InfusionSoft-Work on your customer service. Very glad I decided to nix your software...
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