| rev:text
| - Read the other 1 star reviews for Platinum Home Warranty and that pretty much sums up what I have to say about them. I have been with them for 1.5 years. No problems and great repairmen. I have PHW's Platinum service for my condo as I had older appliances and an older A/C when I bought my condo 1.5 years ago and I wanted to be able to have them replaced when the time came. The time has come. My A/C, having had 7 service calls since I joined PHW, finally gave it up. Will they replace it like they say they will? NOPE!
The story: My A/C is too old and the sun has faded the serial number, so they can't tell what it is and can't order/get the cooling coil it needs. Per their fine print:
1.) Section D under Limitations of Liability, Item 6E., "Platinum is not liable for the replacement of the "complete" system or appliance due to the non-availability of one or more of its parts or incomplete or missing model numbers".
If the appliance is old and the parts no longer exist, it will not be replaced - especially if the serial/model number has faded from sun exposure or age, which is an act of God, and therefore, is not covered. Bottom line, they will keep repairing an appliance until it is too old; therefore making certain they are not bound to replace that item.
2.) Section F under Covered Systems and Appliances, Item 12 for Heating, A/C, Heat Pump, and Evaporative System, under "Not Covered", "Platinum is not liable for complete system replacement in the event of a non-repairable leak"
My A/C cooling coil has a leak and Freon has to be added all of the time. As the model is quite old, getting the appropriate coil will not happen. Therefore, Platinum does not have to replace my A/C.
I have spoke to two people today in Claims and Service at PHW about replacing my A/C. I received an estimate of "this GREAT deal" (NOT!!!) for a Heil 3 ton heat pump at their wholesale price of $6837.35 and they will give me a $1500 discount and expect me to pay them $4837.35 + $60 service fee. Heil is not that good and when I researched this on the internet, I found a company that would sell me this same heat pump for under $3000 total cost incl. installation, etc. I am currently trying to obtain quotes from other companies. I did speak with one company and received a quote for a better quality Bryant 3 ton heat pump for a total cost of $4200, which is $637 less than what Platinum wants to charge me for an inferior product. When I told the second person I spoke to at PHW, she got upset and tried to tell me that they were giving me a great price for a quality unit that is superior to the Bryant as one of their managers is having a Heil installed in her home and she only wants the best. If you look at the consumer ratings, Heil is close to the bottom of quality brands for heat pumps. My response to her was, "If your manager decides to jump off a bridge, we should all jump off a bridge because your manager has such a good idea?" DUH!!! C'mon, Platinum! You all got a deal on some Heil's and your manager is probably getting this unit for free or at least a very low price making it worth her while. Then, you pass on her savings to my fee! No thank you!
Think twice before choosing PHW. Read the fine print first. I wish I had.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)