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  • Word to the wise - before you blindly accept the repair shop that your home warranty company sends you to - check them out on Yelp! These guys sent a technician out, he was nice enough and pretty quickly diagnosed my fridge issue, and was going to order the part. Got a call from the infamous Debbie the next day saying that this part was under mfgr warranty and not covered under the home warranty. We called GE to have a guy come out the next day, bummed on having to pay another $100 on top of the trade fee I'd already paid to ProTech. I looked at my mfgr warranty, and it clearly stated what was covered, and the part that Debbie said was covered - was not. So began my 2 hours of phone calls... Finally, after 2 calls to GE and 3 calls to the home warranty company, I got the home warranty company and GE on the line together with me, and GE clearly stated that the part in question was not covered by their warranty. Thinking I was done, I called Debbie back, left a message (I got the answering machine 3 times I called that day - they have caller ID apparently) - and she called me back and told me that SHE had talked to GE and they said that the part was covered. Keep in mind that I had my warranty paperwork, and had also talked to two different people at GE warranty, and they were very clear to me and the (very nice) home warranty company rep that it was not. I offered to call them together and ask so we could get it straightened out for once and for all, but she refused. Very impolite and combative. If I would have told her the earth was round, she would have told me it's flat. Looking through all of the other folks that have had bad experiences with this company, I'm a little shocked that this leading home warranty company continues to send their customers to ProTech. So we cancelled the GE service call (saving us $100 we didn't need to spend) and were re-assigned to another company. And yep, checked them out on Yelp!!
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