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  • I joined Zipcar because I work at ASU and I thought it might be convenient to be able to rent something by the hour. I was wrong. The customer service at ZipCar is really poor. First, there is the question of trying to figure out how much it costs to join (and why there should be any fee too join at all?) I paid $35. The website advertises $25, but that's not actually what they charge. Figuring out why there is a difference, or how to get the $10 back is a dissertation topic all by itself. Then, after a year of never, ever using ZipCar, they charged my credit card ANOTHER $35. They didn't send one of those nice little emails saying, "Thank you for being a ZipCar mamber and congratulations on your one-year anniversary! We will charge your credit card next week, and we hop you enjoy your second year!" In fact, they didn't send me ANYthing. Not even a receipt. I only found out about the charge on my bank statement. I've filled out one of those anonymous "contact us" email forms on-line requesting an immediate refund and cancellation of my membership. We'll see how far I get with that!
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