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  • We ordered delivery from Angelo's last night after seeing a coupon in a mailer. We ordered 2 hamburgers but wanted them on hoagie rolls instead of bulky rolls. We had a coupon for subs. They have meatball subs on the menu (so we figured they would charge us for a meatball sub but instead just chop the hamburger in 1/3rds & put in the sub roll). Well, after spending 15 minutes with the fellow taking our order, come to find out the coupon won't apply because the coupon only applies to subs listed in the menu (recall, we are basically ordering a meatball sub without the marinara). We say, "ok, just bring us the order without applying the coupon". Delivery time was 45 minutes (long, but not ridiculous). But then, the order was completely wrong! Instead of hamburger meat on a sub roll, Angelo's put hamburger meat in a tortilla wrap (which of course, we never asked for). It was a wet, soggy mess. I called back and spoke to Sam (who it turns out is the owner) and he had such a bad attitude. He said, "no substitutions are allowed on the menu. The order taker should never have said we would put hamburger on a sub roll" He then explained that we could come down "right now" for a refund or have it applied to another order. Well, we already decided we would not order from Angelo's again so we said "just bring us the correct order". Sam said it would be another 1-1/2 hour wait because they are "slammed". But, I said, "why should we have to wait behind other order when your establishment messed up the order in the first place. Our order should take priority." Sam said, he could not do anything about the wait time. Reluctantly, we agreed to wait for the delivery. Finally, our correct order arrived - nearly 10pm (our original order was made at 7:30pm). The delivery driver complained that he wastes so much money on gas deliverying replacement order because the kitchen is constantly messing up. He gave us a complimentary dessert & I felt sorry for him. I told him I spoke to "Sam" and asked if there was someone else in management I should speak with. The delivery guy said it would do no good because "Sam is the owner". We will never order from Angelo's again. What a headache!
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