Yes Rogers,
They seem to be throttling Neflix and sometimes my Apple TV. When I spoke to them they inferred that the problem was at Netflix's & Apple's ends respectively.
Secondly the customer service is good but in my case being put on hold means being cut off with no call back.
Lastly the method for calculating a persons usage is more likend to conjuring of a dark arts spell when I asked why in one month from switching from Bell to Rogers I had a 59.375% increase in usage for a partial month.
Called Tek Savy and my modem comes next week for the same price but a five fold increase in usable bandwidth.